Delete your Pledger account
You can delete your account and all of your data at any time. Pick whichever way below is easier.
In the app (fastest)
- Open Pledger on your phone (Android or iPhone) or sign in at usepledger.com.
- Go to Menu → Delete account (also in Settings → Delete account).
- Confirm. Your account is deleted straight away.
Can't open the app?
Send us a request below, or email hello@usepledger.com. Use the email address you signed up with. We check that the account is yours, then delete it and let you know. This usually takes a few days and never more than 30 days.
Before you delete: cancel your subscription
Deleting your account does not cancel a subscription you bought through Google Play or the App Store. Cancel it first so you are not charged again: on Android, open Google Play → your profile → Payments & subscriptions → Subscriptions; on iPhone, open Settings → your name → Subscriptions.
What gets deleted
- Your account and profile (name, email, settings).
- Your goals, plans, tasks, reviews, journal entries and the photos you added.
- Your coach conversations and everything the coach remembered about you.
- Your circle memberships and the messages and photos you posted in circles.
- Connected services (such as WHOOP) and your notification tokens.
What we keep, and for how long
- Backups: your data rotates out of our backups within 30 days.
- Anonymous usage events and error reports (not linked to your name or email): up to 12 months.
- Purchase records that Google, Apple or our payment processor must keep for tax and accounting law. We keep only what the law requires.
- One exception: if you have an active commitment with the account-deletion delay lock switched on, deletion completes 7 days after you ask.
More detail is in our Privacy Policy.